Last updated: 06-April-2025

Welcome to Venix Concierge (“we”, “our”, “us”). Your privacy matters to us, and we’re committed to protecting the personal information you share when using our website at www.venixconcierge.com.

By using our services, you agree to the practices described in this Privacy Policy.

1- Who We Are

Venix Concierge is based in Warsaw, Poland. We provide premium concierge services tailored to your needs. If you have any questions about your data or privacy, feel free to contact us:

Email: info@venixconcierge.com
Phone: +48 577 531 108

2- What Personal Data We Collect

We may collect the following personal data from you:

• Name
• Email Address
• Phone Number

This data is collected when you:

• Fill out a contact or booking form on our website
• Interact with our website (via cookies or tracking tools)

3- Why We Collect Your Data

We use your information for the following purposes:

• To communicate with you and facilitate concierge transactions
• To send relevant marketing or promotional updates (if you opt in)
• To analyze and improve our website’s performance (via cookies)

4- Cookies & Tracking Technologies

We use tools like Google Analytics and Meta Pixel to understand how users interact with our site. These tools may collect information such as your IP address, device type, browser, and pages visited.

You can manage or disable cookies via your browser settings.

5- Sharing Your Data

We do not sell, trade, or share your personal information with third parties.

The only third-party tools that receive limited technical data (like cookies) are:

• Google Analytics
• Meta Pixel (Facebook/Instagram Ads)

6- Data Retention

We keep your personal information until you request deletion or your account is no longer active.

7- User Rights

At this time, we do not offer data access or deletion requests directly through our platform. However, if you have concerns or requests, you can always contact us at info@venixconcierge.com and we’ll do our best to assist.

8- Legal Compliance

We comply with:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)

If you are located in the European Union or California, you may have additional privacy rights under these laws.

9- Children’s Privacy

Our website and services are available to minors under 18, but we encourage parental guidance. We do not knowingly collect personal data from children without appropriate consent.

10- Payments

We do not process payments directly on our website. All transactions are handled off-platform.

11- Automated Decision-Making

We do not use any AI or automated decision-making systems that affect your personal information.

12- Policy Updates

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top. We encourage you to review this policy periodically.